DO YOU SHIP ORDERS INTERNATIONALLY?
Yes, we ship orders worldwide.
FOR GENERAL INFO ABOUT TRANSLATING ART TO ENGRAVING PLEASE SEE THE DESIGN GUIDE:
Click here to download the design guide.
WHAT IS THE TURNAROUND TIME?
Currently our turnaround time is 3-4 weeks on individual orders (not including shipping).
HOW DO I TRACK MY ORDER?
You will be emailed tracking information once your order ships if you ordered international express or domestic shipping. Tracking info comes with all forms of shipping except Priority International (USPS does not offer tracking for international Priority Mail so if you are odering international and want a tracking number please upgrade to express).
WHAT ARE MY SHIPPING OPTIONS?
USPS Priority Mail (2-4 business days)
USPS Express Mail (1-2 business days)
USPS International Priority Mail (6-10 business days) *no tracking available
USPS International Express Mail (3-5 business days)
PLEASE NOTE: THE CUSTOMER IS RESPONSIBLE FOR ANY CUSTOMS FEES, IMPORT DUTIES, OR TAXES THAT MAY BE IMPOSED BY YOUR COUNTRY’S CUSTOMS DEPARTMENT.
THE SITE WON'T ACCEPT MY CREDIT CARD BILLING ADDRESS, WHAT SHOULD I DO?
There is a known issue with Canadian addresses (and occasionally other addresses experience this) in which an error occurs concerning matching the ZIP code to the address in order to verify a credit card. Paying via PayPal generally resolves this issue - no PayPal account is needed and you will still be able to pay with a credit card, it simply goes through a different system. If that doesn't work please contact us at email@example.com.
HOW DO PHOTOS AND GRADIENTS TRANSLATE?
Great! But they will only work on natural covers - Click here to download the design guide.
CAN I MAKE CHANGES TO MY ORDER AFTER IT HAS ALREADY BEEN PLACED?
Once an order is submitted through our website, it is usually not possible to make changes to the order. We do our best to engrave and ship orders as quickly as possible which makes these types of changes very difficult. You can always contact us to request a change to your order, and we will see if we can catch it before it is engraved.
CAN I BUY A LEATHER COVER FOR OTHER BRANDS OF NOTEBOOKS?
Currently we only offer leather covers for Moleskine® notebooks.
DO YOU ENGRAVE DIRECTLY ONTO THE MOLESKINE COVERS?
No, we only engrave onto our leather covers. We believe that the quality of engraving onto leather is much better and want to deliver a product that will last long after the pages of a single notebook are filled.