We do our best to make the ordering process easy, quick and personal. We're here to get you all the information you need to decide what product will work best for you and help to get your graphics looking just right before production so you know exactly what you're getting. Here's a look at the ordering process from first visit to the site to receiving your custom products.
Take a look through the website to view our product offerings. Scroll down on each individual product page for details such as pricing, product features and dimensions. Pricing is listed for quantities of less than 50 units. You can also view examples of previous work we’ve done for other companies to get ideas.
Contact for Quote and Additional Info
Email firstname.lastname@example.org or fill out the contact form by clicking on the “order” button on the product page. Let us know what product you’re interested in and what quantities you’re considering and we will get back to you (usually within 1 business day) with a quote on price and production time. We’ll also email you a design template with suggestions about setting up or choosing artwork for engraving. You’re not locked into ordering so feel free to ask any questions you may have.
Submit Artwork and Receive Proofs
If you’re working with a designer you can complete the design template with your artwork and send it back. Alternatively, you can simply send us any logo or graphics you’d like engraved (no template needed) and we can size and place it on the product for you at no cost. Either way, we’ll send you a digital proof of what the product will look like when engraved with your artwork. If any adjustments are needed we’ll make the adjustments and send you additional proofs until it’s just right.
Once you’ve approved the proof we’ll ask for your shipping address and then send you an invoice that includes shipping cost and a set ship date for your order. The invoice can be paid securely online with a credit card or bank transfer.
Once we receive approval on a proof and payment on the invoice, we’ll move ahead with production. Production times will vary based on the product, quantities ordered and engraving coverage, but approximate times are: 1-3 weeks for products and quantities that are in stock or 4-6 weeks for larger quantities and/or out of stock items. You’ll receive an accurate production quote and ship-by date before placing your order.
Your products will ship no later than the date listed on the invoice (and will often ship earlier depending on the current production schedule). All packages are delivered with UPS and we are able to ship worldwide. When your order ships you’ll receive an email confirmation with a tracking number for your package.
So, that’s it. Not too difficult right? We take pride in offering one on one customer service throughout the process. You’re encouraged to email or call us whenever you have a question. We’ll be there to help you from your initial inquiry to following up after your order to make sure everything turned out as expected and on time. Contact us at email@example.com or give us a call at 503-575-9923 to get more info or get started with an order!